Samsung Care+
How to check and submit for Additional Overtrade2


Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.
- You can buy Samsung Care+ with your new Galaxy phone or within 14 days of your device activation and
- Top up $100 to enjoy 24 months of Samsung Care+ Only valid within 30 days from device activation and applicable for selected Galaxy devices (purchased after 22 Jan 2021)

SAMSUNG CARE+ ONLINE STORE

SAMSUNG EXPERIENCE STORES

SERVICE CENTRE
Device | Retail Price | Additional $100 overtrade 2 Trade in your old eligible device within 60 days from the date of new device purchase. | |
12 months Subscription | 24 months Subscription | ||
S21 Series 5G S20 Series Note20 Series | $100 | $200 | YES |
A51, A42 5G | $50 | $100 | NO |
A11, A31 and M21 | $30 | $60 | NO |
How to retrieve Samsung Care +
Subscription numbers
Submit your Samsung Care + proof of purchase to redeem additional $100 overtrade*, when you trade up to new Samsung Galaxy S21 Series 5G, S20 Series, Note20 Series
*Trade in your old eligible device within 60 days from the date of new device purchase via Samsung Trade Up programme.



Review your coverage status



Present your Samsung Care+

Trade in via online
- Screen capture your Samsung Care+ from your smartphone.
- Select the Samsung Care+ Policy you have purchase from trade in online purchase verification drop down list .

- Upload your Samsung Care + policy image

Trade in via Samsung Experience Store
- Check device eligibility
- Open Samsung Members
- Tap Get Help
- Tap Samsung Care +
- Present your Samsung Care + prior to trade in
device diagnostic in store

SAMSUNG EXPERIENCE STORES
Terms and conditions of Samsung Trade Up programme apply here .
Tips

Where to review your Samsung Care + Coverage
- Upon successful Samsung Care + registration you will receive an official email
from the Samsung Care + Team - INFORMATION INCLUDES
• Subscription Number :
• Customer Name :
• Date and Expiry of subscription :
• Registered Galaxy Device:
• Registered Galaxy Device Samsung Care+ coverage
Terms and conditions of Samsung Trade Up programme apply here .
It’s easy to find your IMEI number
To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:

Method 1
Dial *#06# from your phone.
Your IMEI number will appear on your
screen.

Method 2
On your phone, go to Settings
and then tap About phone.
Look for your IMEI number on
the screen.